Mystery Rider Program

Details
Thu, Mar 28, 2024
2024-03-28T00:00:00-04:00
2024-03-29T00:00:00-04:00
This event has already occurred.
Greenville Area
volunteer
Contact
Greenville Connects
(864)-729-3285
Information

Greenlink is seeking volunteers for its pilot Mystery Rider Program. This customer service initiative aims to collect trip feedback in real-time, is intended to gather details on the complete customer experience and will identify areas for improvement and employee recognition.

Why should you volunteer?

  • Help the Facilities team address bus stop issues.
  • Help the Maintenance team address mechanical issues and cleanliness issues on the bus.
  • Help the Safety & Training team address areas for improvement in operations and customer service.

Your feedback can lead to a better customer experience for everyone!

What is required and what do you get out of it?

Volunteers will be required to participate in a one-hour training to understand how to complete the Mystery Rider Report. In exchange for attending the training, volunteers will receive two 7-Day passes ($25 value).

Then, once the training is complete, passengers will be required to complete a minimum of 12 Mystery Rider Reports:

  • 3 completed on trips taken M-F between 5:30 a.m. – 12:30 p.m.
  • 3 completed on trips taken M-F between 12:30 – 4:30 p.m.
  • 3 completed on trips taken M-F between 4:30 – 11:30 p.m.
  • 3 completed on trips taken on Saturdays between 8:30 a.m. – 6:30 p.m.

In exchange for completing the twelve reports, volunteers will receive one 31-Day pass ($50 value).

All reports are due by April 30, 2024.